Customer Service Student Assistant (Danish speaking)

Salary DKK 5,000 - DKK 6,000

Based in central Copenhagen, MessyWeekend is a successful Danish startup selling affordable quality sunglasses and snow goggles direct-to-consumer in Europe, the US and Latin America. The company was founded in early 2018 and has already shown great potential with sales in more than 65 countries. You will become part of a young and dynamic team that is giving their utmost every day to contribute to the growth and creation of a true global consumer brand, from the ground up.


Working with the International Country Management Team and Head of Customer Service, responding to customer’s queries via Zendesk (knowledge to the platform is not a must), handling customer inquiries, feedback, product development ideas, reviews and much more!

 

Job Description:

  • Handling overflow contacts from the all over the world but mainly Denmark and Germany in collaboration with all Country Managers;

  • Processing returns and issuing refunds

  • Responding to queries received via Social Media;

  • Gathering product and process feedback;

  • Occasional translating content for certain messages which have to be send out to the global customer database;

  • Manage reviews on various 3rd party platforms; and

  • Assisting with the continuous product development process based on customer feedback and macro-level analyses

  • Developing and implementing initiatives to improve the customer experience

  • Provide regular reporting of customer service complaints to necessary team heads


*Candidate must also be fluent in written and spoken in Danish and English - German is a plus*

For more information or questions please contact us at cr@messyweekend.com

Perks and benefits

This job comes with several perks and benefits

Free lunch
Free lunch

Enjoy a free catered lunch with your colleagues, every day.

Flexible working hours
Flexible working hours

Time is precious. Make it count. Morning person or night owl, this job is for you.

Free coffee / tea
Free coffee / tea

Get your caffeine fix to get you started and keep you going.

Near public transit
Near public transit

Easy access and treehugger friendly workplace.

Social gatherings
Social gatherings

Social gatherings and games; hang out with your colleagues.

Free office snacks
Free office snacks

Peckish after lunch? We got your back with soft drinks, treats and fruit.

See all 13 benefits

Working at
MESSYWEEKEND™

MESSYWEEKEND™ is a venture-backed fashion sunglasses and snow goggle-startup led by accomplished entrepreneurs. We are blending fashion and creativity with a new way of thinking marketing and manufacturing. We are a born global business with three essential promises: 1) excellent design 2) great quality 3) affordable prices. We are hard at work building the business! We're currently focusing our efforts on Denmark, Germany and the UK. You will be joining a co-working team of future management consultants, branding experts, global marketers, growth hackers, rockstar developers, international designers and creative people. All determined to build the next great global sunglasses brand. Join us!

Read more about MESSYWEEKEND™

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