Our client is a high load video conferencing platform. Recently they've reached a million minutes of video conferencing going through its platform every hour. That's video and audio being decoded, mixed and encoded in real-time on more than 4,000 virtual machines all around the world.
Currently we are looking for a Tech Support Engineer who will help with customer service support. Location: Oslo, Norway.
Role and Responsibilities
Some of the responsibilities for the position include:
Works with customers to troubleshoot reported problems, identify root cause, and resolve the issue
Able to triage technical situations effectively and efficiently
Capable of evaluating multiple different resolution paths and evaluating best possible outcomes independently and with customer service owners
Able to communicate highly technical issues to non-technical people to explain why issues are occurring and what can be done to improve the situation
Able to effectively prioritize cases based on urgency, impact, and customer need
Conduct and maintain competitive research and knowledge around the Unified Communications and Collaboration market
Identify and recommend possible optimization tasks to customers
Communicate and work closely with the sales team related to ongoing events with customer situations
Must have skills:
Proven track record in technical support and have sound knowledge of technology
Knowledge of networking and ability to solve network problems (TCP/IP, network monitoring, quality, etc)
Display extremely strong analytical, verbal, and written communication skills
Strong presentation skills
Good to have skills:
Knowledge of SIP/H323, good technical understanding of Microsoft, Google, Cisco, Avaya, Polycom, Zoom, Bluejeans, and other related partners/competitors in the visual collaboration landscape
This job comes with several perks and benefits
Time is precious. Make it count. Morning person or night owl, this job is for you.
Get your caffeine fix to get you started and keep you going.
Easy access and treehugger friendly workplace.
Friday is something special, let's enjoy a beer together.
We want to take you from good to great.
Break a leg! Seriously, we got you covered in our company healthcare plan.