Tech Support Engineer

Toughbyte Oslo Full-time
Salary Competitive
Our client is a high load video conferencing platform. Recently they've reached a million minutes of video conferencing going through its platform every hour. That's video and audio being decoded, mixed and encoded in real-time on more than 4,000 virtual machines all around the world. Currently we are looking for a Tech Support Engineer who will help with customer service support. Location: Oslo, Norway.

Our client is a high load video conferencing platform. Recently they've reached a million minutes of video conferencing going through its platform every hour. That's video and audio being decoded, mixed and encoded in real-time on more than 4,000 virtual machines all around the world.

Currently we are looking for a Tech Support Engineer who will help with customer service support. Location: Oslo, Norway.  


Role and Responsibilities 

Some of the responsibilities for the position include: 

  • Works with customers to troubleshoot reported problems, identify root cause, and resolve the issue 

  • Able to triage technical situations effectively and efficiently 

  • Capable of evaluating multiple different resolution paths and evaluating best possible outcomes independently and with customer service owners 

  • Able to communicate highly technical issues to non-technical people to explain why issues are occurring and what can be done to improve the situation 

  • Able to effectively prioritize cases based on urgency, impact, and customer need 

  • Conduct and maintain competitive research and knowledge around the Unified Communications and Collaboration market 

  • Identify and recommend possible optimization tasks to customers 

  • Communicate and work closely with the sales team related to ongoing events with customer situations 


Requirements

Must have skills:

  • Proven track record in technical support and have sound knowledge of technology 

  • Knowledge of networking and ability to solve network problems (TCP/IP, network monitoring, quality, etc)

  • Display extremely strong analytical, verbal, and written communication skills 

  • Strong presentation skills

Good to have skills:

  • Knowledge of SIP/H323, good technical understanding of Microsoft, Google, Cisco, Avaya, Polycom, Zoom, Bluejeans, and other related partners/competitors in the visual collaboration landscape

Perks and benefits

This job comes with several perks and benefits

Flexible working hours
Flexible working hours

Time is precious. Make it count. Morning person or night owl, this job is for you.

Free coffee / tea
Free coffee / tea

Get your caffeine fix to get you started and keep you going.

Near public transit
Near public transit

Easy access and treehugger friendly workplace.

Free friday beers
Free friday beers

Friday is something special, let's enjoy a beer together.

Skill development
Skill development

We want to take you from good to great.

Healthcare insurance
Healthcare insurance

Break a leg! Seriously, we got you covered in our company healthcare plan.

Working at
Toughbyte

At Toughbyte, we help companies find technical talent quickly and efficiently. Whether you're looking for employees or contract developers, want someone local or remote – we have you covered. Our clients include startups and corporates in Finland, Europe and the US. With over a hundred placements and fifty percent year-over-year growth, our mission is to change the way companies hire developers, providing technical talent on demand.

Read more about Toughbyte

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