To improve economic and personal growth by attracting, connecting, and retaining global talent through advanced technologies with a human touch. We help companies attract and retain global talent. We provide professionals & their families solutions to enhance the well-being and mindset to thrive abroad. We assist service providers in connecting multidisciplinary specialists with corporations, professionals and their families.

Job Summary:

We are looking for two people in our team (One in the USA and one in Europe). As a customer service agent, you will answer e-mails and inquiries in social media from costumers. The role is very flexible and an amazing experience to put on your resume.

The most important thing is to be problem-solving, inquiries can vary from problems with payment to unavailable content. Work hours will vary, day/night and also weekends. This will fit you if you like to work at different hours and if you like to have flexibility in your days.

Main Responsibilities:

• Responding to inquiries, primarily via e-mail, current technical questions related to English customers' use of GenM application

• Responsibility for all inquiries being followed up, via the Atlassian service desk system

• Responsibility for onboarding new partners

• Other administrative work

 Job Requirements:

• Is positive and service-minded

• Have a very good English oral and written vocabulary. Due to cultural differences and slang, you are preferably a native speaker from the UK, Australia or South Africa.

• Irritating to a typo

• Have a general good technical understanding

• Possess your own PC/Mac, as this is the one to use during working hours