The Hub | Documentation Writer

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Documentation Writer

Salary Competitive

Kisi’s (kē-zē) vision is to elevate the day-to-day experience and security at your space as soon as you arrive at the door and beyond. While starting small in 2012, our vision has always been to change the way we secure facilities. We’re seeking a gifted writer and product geek alike with a passion for producing elegant and concise documentation for internal and external audiences.

You’ll be responsible for working cross-team to gather the information you need to structure and craft our product documentation pages, and you’ll also co-author blog articles that will be sent to our customers and other subscribers. You’ll also be responsible for product onboarding new employees within different fields at the company - at our Stockholm and New York office!

Responsibilities

Writing product documentation for Kisi’s apps, devices and other functionality in collaboration with product teams
Draft blog articles highlighting and promoting feature launches in collaboration with product and marketing teams
Develop onboarding materials that help new and existing employees (e.g. sales) understand how the product works on a broader level, and update materials and employees when things change

Job Requirements

Impeccable command of the English language (mostly written, we don’t mind if you don’t sound like you’re having tea every day at 5pm)
Absolutely geeky about products, preferably even geekier about the IoT!
You can break down complex information into “easily digestible” information for both technical and non-technical audiences
You know what GitHub is (that’s where we store our documentation) and you know how to write Markdown (that’s what we write it in)
IoT, HTTPs, TLS, HTML, CSS all mean something to you – you don’t have to be a coder, but you can explain what these terms are on an abstract level (e.g. “banks use HTTPs to ensure communication is encrypted”, “HTML is a markup language used to build websites”)
Some knowledge in HTML/CSS is helpful, but you can crunch that in a week otherwise!

Why Kisi?

We love our product, and want you to share our passion for taking access control, a $65Bn industry, to the 21st century
Become a part of a growing, tight-knit, and international team in an exciting B2B environment
We’re fun to work with and kinda geeky, and located in Brooklyn, Stockholm, and some more places around the world
Join us for our annual global bootcamp with the whole team, as well as team lunches and fun team events

For more information or questions please contact us at hanna@kisi.io

Perks and benefits

This job comes with several perks and benefits

Flexible working hours

Time is precious. Make it count. Morning person or night owl, this job is for you.

Near public transit

Easy access and treehugger friendly workplace.

Social gatherings

Social gatherings and games; hang out with your colleagues.

Free office snacks

Peckish after lunch? We got your back with soft drinks, treats and fruit.

Free lunch

Enjoy a free catered lunch with your colleagues, every day.

Wellness

Strengthen your body with office yoga and handstands or leave your body in good hands by our masseuse.

See all 14 benefits

Working at
Kisi Inc.

See company profile

Access every thing. Kisi is one of the major disruptive players in the access control industry, bringing a fully cloud based approach to managing and monitoring physical security for offices and many more highly frequented spaces. We envision a world in which access is fully digitized, easy to manage, and not constrained by keys, cards, fobs or transponders. We offer state of the art apps that make sharing as convenient as entering an email address. We re-built door security from the ground up, and want you to share our passion for taking access control to the 21st century. We’re fun to work with, believers in mobile and IoT, and located in the US, Sweden, and some more places around the world!The product is ready for scale and it is a greenfield opportunity to disrupt a 20 year old facility driven market with an IT centered 10x better product. We have our annual Kisi Kamp with the whole team, as well as team lunches and events! Customers are typically office buildings, gyms, gated communities, and smaller municipalities with shared spaces, and our biggest markets are the US and Canada. The Kisi team works from 15 countries and represents 30 different nationalities. We boast a New York HQ, a Stockholm office, and a global remote team spanning America, Europe, Africa, and Asia. We're purpose-driven and lean on Kisi's mission, vision, and values. Our people connect over our weekly lunches, annual meetups, and inspiring team events. At Kisi, you will have the freedom to do your work in the way you work best. There’s a flat hierarchy (work alongside our co-founders Carl, Max, and Bernie!), a strong sense of ownership, and the freedom to get creative. We also try to limit meetings as much as possible, so you can have dedicated focus time. Our mission is clear: ensure ease of facility access and remote space management, providing access systems to create a secure future where spaces are connected and accessible without boundaries.