More than 800,000 people, in Denmark alone, changed their job in 2017. 25% of those resigned within the first year and 20% already within the first 45 days. Seventeen billion DKK spent on recruitment, but only 1% of them invested in Pre & Onboarding. introDus is a white-label platform designed and developed to make our clients Pre & Onboarding champions. We help organizations all over the world, and are growing rapidly! Get onboard!
About This Job:
We are seeking a customer-centric thinker with project management skills, who has a keen eye for detail, high Appetit on life and can close upsell opportunities. This an excellent opportunity for someone that has worked in customer success or account management roles for some years, who wants to build a customer success organization in a hot startup. Get Onboard!
If you thrive working in a fast-paced environment, where job responsibilities maybe not entirely defined, and are ready to step into a customer success leadership role, we want to hear from you! We believe in attitude and people, not “impressive” resume!
Job Responsibilities:
· Assist our clients with day-to-day management and troubleshooting
· Manage and respond to inbound inquiries
· Drive adoption - blocking and tackling barriers to adoption and success
· Effectively lead initiatives that require collaboration across several internal resources and stakeholders, including but not limited to: sales, product, engineering, and growth
· Ensure the timely and successful delivery of our solutions according to customer needs and objectives
· Clearly communicate the progress of weekly/monthly/quarterly initiatives to internal and external stakeholders
· Monitor, analyze, and forecast a customer’s usage of our products
· Assist with challenging client requests or issue escalations as needed
· In addition to being hands-on, you must hire, manage and motivate a team of customer success professionals in the near future.
· This role will report directly to our CEO but will work cross-functionally across departments
Required Qualifications:
· Self-driven and not afraid to fail, learn and develop.
· Deep client-focused experience (customer success and/or account management preferred)
· SaaS experience required
· Structured
· Highly effective multi-tasker that can work across teams
· Can lead technical customer conversations
Preferred Qualifications:
· Passion for organization and project management.
· Quick to learn and help communicate technical concepts to clients
· Great communication skills, both internally and externally.
· Excellent problem resolution skills and attention to detail
· Ability to prioritize among competing tasks
· Super independent and self-sufficient. You need little management, only coaching and mentorship.
· Type S(startup) personality: smart, ethical, friendly, hard-working and proactive (no exceptions).
This job comes with several perks and benefits
Enjoy a free catered lunch with your colleagues, every day.
Time is precious. Make it count. Morning person or night owl, this job is for you.
Get your caffeine fix to get you started and keep you going.
Easy access and treehugger friendly workplace.
Social gatherings and games; hang out with your colleagues.
Peckish after lunch? We got your back with soft drinks, treats and fruit.