Head of customer success

Salary Competitive
Equity To be negotiated

More than 800,000 people, in Denmark alone, changed their job in 2017. 25% of those resigned within the first year and 20% already within the first 45 days. Seventeen billion DKK spent on recruitment, but only 1% of them invested in Pre & Onboarding. introDus is a white-label platform designed and developed to make our clients Pre & Onboarding champions. We help organizations all over the world, and are growing rapidly! Get onboard!


About This Job:

 We are seeking a customer-centric thinker with project management skills, who has a keen eye for detail, high Appetit on life and can close upsell opportunities. This an excellent opportunity for someone that has worked in customer success or account management roles for some years, who wants to build a customer success organization in a hot startup. Get Onboard! 

 

If you thrive working in a fast-paced environment, where job responsibilities maybe not entirely defined, and are ready to step into a customer success leadership role, we want to hear from you! We believe in attitude and people, not “impressive” resume! 

 

Job Responsibilities:

· Assist our clients with day-to-day management and troubleshooting

· Manage and respond to inbound inquiries

· Drive adoption - blocking and tackling barriers to adoption and success

· Effectively lead initiatives that require collaboration across several internal resources and stakeholders, including but not limited to: sales, product, engineering, and growth

· Ensure the timely and successful delivery of our solutions according to customer needs and objectives

· Clearly communicate the progress of weekly/monthly/quarterly initiatives to internal and external stakeholders

· Monitor, analyze, and forecast a customer’s usage of our products

· Assist with challenging client requests or issue escalations as needed

· In addition to being hands-on, you must hire, manage and motivate a team of customer success professionals in the near future. 

· This role will report directly to our CEO but will work cross-functionally across departments

 

 

Required Qualifications:

 · Self-driven and not afraid to fail, learn and develop. 

· Deep client-focused experience (customer success and/or account management preferred)

· SaaS experience required

· Structured 

· Highly effective multi-tasker that can work across teams

· Can lead technical customer conversations

 

Preferred Qualifications:

· Passion for organization and project management.

· Quick to learn and help communicate technical concepts to clients

· Great communication skills, both internally and externally. 

· Excellent problem resolution skills and attention to detail

· Ability to prioritize among competing tasks

· Super independent and self-sufficient. You need little management, only coaching and mentorship.

· Type S(startup) personality: smart, ethical, friendly, hard-working and proactive (no exceptions).

For more information or questions please contact us at anders@introdus.dk or phone number 31116633

Perks and benefits

This job comes with several perks and benefits

Free lunch
Free lunch

Enjoy a free catered lunch with your colleagues, every day.

Flexible working hours
Flexible working hours

Time is precious. Make it count. Morning person or night owl, this job is for you.

Free coffee / tea
Free coffee / tea

Get your caffeine fix to get you started and keep you going.

Near public transit
Near public transit

Easy access and treehugger friendly workplace.

Social gatherings
Social gatherings

Social gatherings and games; hang out with your colleagues.

Free office snacks
Free office snacks

Peckish after lunch? We got your back with soft drinks, treats and fruit.

See all 15 benefits

Working at
Introdus

In Denmark alone, 800,000 people changed jobs in 2019. Of these, 1 out of 4 quit their new job within the first year. A failed hire comes with an average total cost of DKK 200,000 to 1.500,000.  Wouldn’t it be amazing if there was a tool, that made employees perform better and faster, reaching their hiring objectives early and staying longer with the organization?   We present to you: Introdus the Pre & Onboarding platform – the tool to make this happen, easy and cost effectively. It's Easy!  At Introdus, we believe that there is a better way to do Pre & Onboarding. A more simple, intuitive and successful way - for HR, the company and the new employee. Through various years, where we experienced unsuccessful Pre & Onboarding (if any), we concluded that the industry needed a tool which could improve the employee's Pre & Onboarding experience while being easy to implement and create. The result? A platform so simple, elegant and intuitive that new employees feel prepared, informed and as an integrated part of the organisation from the day they sign their contract. We are obsessively passionate about introdus, and our mission is to put the people, the employees, at the centre of pre- and onboarding by reaching them anytime, anywhere. Thereby, we create a simple, user-friendly and highly intuitive employee journey. Our platform has already won the trust of both national and international companies which, through successful Pre & Onboarding, have increased e.g. higher profitability and productivity. We have 4 important company values: - Personal (Our team members will be given the space to be the best they can be.) - Perfection (100% attention and ownership from idea to execution) - Present (Simplicity always beats overengineering)   - Precision (We consider it an honor to be early) We like to challenge the status quo & having a F****** party will we do it :)

Read more about Introdus

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