Caption Health was founded in 2013 on a simple but powerful concept: what if we could use technology to emulate the expertise of highly trained medical experts and put that ability into the hands of every care provider? Caption Health's vision is to move specialty diagnostics and decision making to the point of care for every patient exam. They are developing AI software that empowers healthcare providers with new capabilities to acquire and interpret ultrasound exams.

Caption Health depends upon SysOps Engineers for the development, operation, and improvement of critical business systems. You will architect and deploy integrated software and hardware solutions to enable a delightful user experience in and out of the office. You will give a face to Caption Health's internal technology infrastructure and services and often be the first point of contact for internal IT concerns. Your ability to break down complex topics into simple terms will assist and educate users, empowering them to self-serve where appropriate. Your people skills and empathy will help you understand the needs of your users and develop trust.

What you will be doing at Caption Health

• Be available to support users during peak business hours (10 am - 5 pm PST)

• Work with new hires to get their appropriate accounts and software set-up

• Maintain and develop facility services such as physical access control systems and conference room technology

• Manage the configurations and security policies of mobile and on-premises devices such as laptops, tablets, network appliances, and servers

• Maintain and improve network services such as WiFi and VPN

• Develop, integrate, and maintain critical system services such as identity management, endpoint protection and configuration management

• Organize, track, manage, and maintain physical and virtual IT assets

• Ensure security, privacy, and integrity of data and other resources

• Coordinate directly with development and security operations teams to align on goals, interdependencies, and regulatory requirements

Things that make you a good fit

• 2+ years experience as a Systems Administrator, Systems or Support Engineer, or related IT experience

• BS degree in Computer Information Systems, Computer Science, or related technical field involving IT or systems engineering, or equivalent practical experience

• Experience administering macOS (preferred), Linux, or Windows

• Terminal command-line experience

• Knowledge of SSO and SAML

Appreciated but not required

• On-premise compute and storage hardware operations experience

• Strong TCP/IP networking, DNS, and VPN knowledge and experience

• Strong written and verbal communication

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