Customer Success Associate (Danish speaking)

Salary Competitive

As a Danish-speaking Customer Success Associate, you are focused on securing healthy long-term adoption among your assigned portfolio of customers through trainings, follow-ups and additional check-ins. You are a driven, customer-centric, team player who loves leveraging your versatility and critical thinking aptitudes to develop relationships and deliver results for our customers.


What you'll do:

  • Serve as the primary point of contact for the customer during and post-implementation of Falcon.io

  • Develop a trusted advisor relationship with customer stakeholders to drive product adoption. Educate customers on how to leverage features and new releases

  • Understand the customer needs and link them to workflows in our products

  • Conduct periodic customer health-checks to understand behaviour and proactively address inactivity and/or missed opportunities

  • Help strategize with the customer at key stages of the lifecycle on how to optimise their use of the product, ensuring ROI

  • Partner with internal Falcon.io stakeholders (account managers and strategy advisors) to align account activities with the customer's business case and strategy

  • Identify renewal risk and collaborate with internal teams to alleviate blockers and ensure a successful renewal

 

You will be a great fit if you have:

  • Passion to develop and build a career in Customer Success

  • Danish & English to a native fluency level (other languages such as German and French are a plus)

  • Customer-first mindset and strong relationship management skills (tailoring for the different stakeholders)

  • Excellent problem-solving skills and good technical knowledge

  • A passion for and strong knowledge of the digital marketing landscape to deliver valuable advice

  • Commercial acumen and comfortable with working towards set targets e.g. goal-driven and accountable

  • Solid organisational skills like project management and milestone completion

  • The drive to steer customers to succeed with a data-driven approach

 

What we offer:

  • An open and informal working environment defined by high levels of personal responsibility and follow-through, and excellent career development possibilities 

  • The opportunity to partner with international colleagues across the global offices of a social media SaaS industry leader 

  • A pension scheme and health insurance, and staff discounts at a few of Copenhagen’s best (and not so well-kept) secrets 

  • An office space housed in the old Danish Design Center, directly opposite Tivoli Gardens in central Copenhagen 

  • The Falcon Feed: our in-house canteen providing up to 3x meals per day, including drinks and healthy snacks 

Perks and benefits

This job comes with several perks and benefits

Gamified office
Gamified office

If we’re not having fun, we’re doing it wrong. Join us for a game of ping pong, chess or Counter-Strike.

Central office
Central office

Your local office is your anchor point, thus, we placed it centrally at your convenience.

Work life balance
Work life balance

Carve out time for your kids, friends and personal cider projects.

New tech gear
New tech gear

Are you a true Tech Savvy? Macbook, trackpad, you name it, we get you covered.

Social gatherings
Social gatherings

Social gatherings and games; hang out with your colleagues.

Free coffee / tea
Free coffee / tea

Get your caffeine fix to get you started and keep you going.

See all 15 benefits

Working at
Brandwatch

Brandwatch is the world’s premier social suite, empowering over 7,500 of the world’s most admired companies to understand and engage with customers at the speed of social. Combining pioneering, AI-enriched digital consumer intelligence with industry-leading social media management tools, Brandwatch offers a complementary suite of specialised, best-in-class products and services that support intelligently connected workflows. With Brandwatch, brands and agencies can adapt and thrive in today’s fast moving digital world by making smarter decisions and executing data-driven social strategies at every customer touchpoint. We have achieved great international traction in the market, with its technology endorsed by partnerships with Facebook, Twitter, Linkedin and Instagram. Our diverse and global client portfolio includes Carlsberg, Tiger, IWC Watches, Coca-Cola and many more. Today we have offices in New York, Berlin, Budapest, Sofia and Melbourne. With 6 offices across the globe and over 50 nationalities, we’re a highly diverse team always hunting for passionate and curious people who want to be part of a fast-paced, high-energy environment! Brandwatch has an ethos of encouraging autonomy, ambition, boldness and experimentation. We value open people who take initiative and aren’t afraid to fail, learn from mistakes, adjust, and try to get better at what they do every day. You can meet us anywhere on Facebook, Twitter, Instagram and LinkedIn. Drop by anytime, we’d love to talk!

Read more about Brandwatch

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