Danish Speaking Customer Success Specialist

Salary Competitive
Swappie is building a marketplace for refurbished smartphones that makes buying and selling pre-owned electronics easy and safe. We're now expanding internationally and soon taking over Denmark. You would be the first person working on our Danish customer service from our office in Helsinki, so you would be in an unique position developing our CS in Denmark from the very beginning. So, be ready for constant change and improvement!

We’re looking for a Danish speaking customer success specialist to join our team at our Helsinki office. Danish with native fluency required. Your tasks would include customer service via chats and phone and developing our customer service experience further with your effort.


You have:

  • The ability to learn fast and adapt to fast paced startup environment

  • Native level Danish skills

  • Self-starter attitude

  • Good team working skills

  • Great communication skills in English (Swappie's working language is English)

  • Previous experience in customer service in Denmark is seen as a plus!


What we offer:

  • Unique opportunity to join early in a fast growing startup and grow with us. You would also be in an unique position with

  • Supportive, fun and young team

  • Competitive salary

  • Phone discounts, snacks at the office, company events and more ūüôĆ


We are a fast-growing, multicultural and ambitious team based in Helsinki, and a world leader in offering a marketplace for buying refurbished smartphones and selling used ones. Our customers can sell their used phones easily through our site and swap the phone to a new one. We fix each phone ourselves and then sell them in great condition with a proper warranty. We are working hard to make buying refurbished electronics more accessible by creating the most customer-friendly e-commerce site out there.


Since launching in Finland in 2016, we have grown extremely fast and have raised funding from the best investors in Finland – Lifeline Ventures (early investor of mobile gaming giant Supercell) and Reaktor Ventures. Now we are busy conquering new markets and expanding our operations internationally. Not only are we building a great business but we're also doing our part for the planet and shifting the global consumer behaviour to a more responsible and ecological one.


If you’re an ambitious builder who wants to make an impact, we’d love to hear from you. ūüöÄ

Perks and benefits

This job comes with several perks and benefits

Flexible working hours
Flexible working hours

Time is precious. Make it count. Morning person or night owl, this job is for you.

Free coffee / tea
Free coffee / tea

Get your caffeine fix to get you started and keep you going.

Near public transit
Near public transit

Easy access and treehugger friendly workplace.

Social gatherings
Social gatherings

Social gatherings and games; hang out with your colleagues.

Equity package
Equity package

Want to be a partner? Look no further.

Skill development
Skill development

We want to take you from good to great.

See all 14 benefits

Working at

Swappie is changing the way consumers buy electronics. We're building the leading marketplace for refurbished devices and making it easy, safe and accessible to buy and sell pre-owned smartphones. We're one of the fastest-growing startups in the Nordics with a team growing from 40 to 200 employees within the past year. Currenlty, swappie.com is active in Finland, Sweden, and Italy, and looking to expand even further. If you're interested in joining a fast-paced startup and turning the consumer electronics market into a more sustainable one, check out our open positions! ūüöÄ

Read more about Swappie

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