Customer Success Associate

Salary Competitive
As a Customer service associate, you’ll focus on advancing customer service operations. You’ll use your stellar communication skills and unique ability to anticipate needs to manage customer requests and provide account management support as we grow. Are you ready to take a giant step forward in your career? Click to apply!

Flowhaven is looking for a dedicated Customer Success Associate to help advance our customer service operations, manage customer requests, and provide account management support as we grow. Key tasks will include setting quality assurance measures and designing customer support protocols. To lead the QA team effectively, the selected candidate will be expected to know the Flowhaven solution inside and out within the first few months.


Your responsibilities will include, but are not limited to the following:


  • Developing customer relationships through weekly calls and meetings

  • Coordinating quality assurance with the development team and keeping customers updated about new releases

  • Providing technical support and responding to support tickets

  • Working closely with our customers to ensure they are satisfied with our solution and services

  • Educating customers on the solution’s functions and capabilities

  • Gathering feedback, researching best practices, analyzing customer data, developing listening points, and updating customer success journeys (e.g., module/feature usage, overall satisfaction, etc.)

  • Implementing all Customer Success activities, such as onboarding, support, services, adoption, advocacy, retention, etc.) and outcomes (e.g., renewals, up-sell, etc.)

  • Working closely with the Flowhaven CEO to increase the quality of service

  • Travel


Requirements:


  • Eagerness to become a Customer Success management and QA professional

  • Strong organization skills

  • Experience in project management

  • Excellent English skills (written, oral, and presentation)

  • Relevant Bachelor’s degree (preferably in computer science/related field or work experience)

  • Problem-solving and analytical skills, technical aptitude, and an ability to learn software programs


We offer:

  • Coaching and training to excel in this role

  • Laptop benefit

  • Phone benefit

  • Travels to industry expos and client visits

  • Lunch benefit

  • A dynamic working environment in a fun, young company with a start-up atmosphere

  • A clear roadmap to managerial positions

  • The opportunity to be a part of the success and growth of Flowhaven

  • Immediate start as soon as the right candidate is found

This position is a perfect match for a motivated IT-specialist seeking professional growth opportunities. If selected, you will join a team of motivated and skilled individuals from diverse backgrounds and expertise. You will learn how to manage product (SaaS) and software development.



Company


Established in Helsinki in February 2016, Flowhaven is the first licensing relationship management (LRM) solution for IPR, licensing, and merchandising programs. As true brand enthusiasts, the company helps business and creative personnel optimize their brand equity and improve their workflow to grow and scale their business globally. Flowhaven is also the only licensing lifecycle management tool built on Salesforce and is the fourth Finnish Licensing Industry Merchandisers’ Association (LIMA member). Our clients use our solution to manage intellectual properties in Film & TV, Animation, Fashion, Games, Publishing, and other creative areas



We hope to hear from you soon!

Perks and benefits

This job comes with several perks and benefits

Flexible working hours
Flexible working hours

Time is precious. Make it count. Morning person or night owl, this job is for you.

Free coffee / tea
Free coffee / tea

Get your caffeine fix to get you started and keep you going.

Near public transit
Near public transit

Easy access and treehugger friendly workplace.

Social gatherings
Social gatherings

Social gatherings and games; hang out with your colleagues.

Pension plan
Pension plan

We take care of you, even when you are old and wrinkly.

Free friday beers
Free friday beers

Friday is something special, let's enjoy a beer together.

See all 9 benefits

Working at
Flowhaven

Licensing lifecycle management has never been so easy! Built on Salesforce, the #1 CRM platform, Flowhaven enables licensors and agents to manage the wide range of activities required to run a successful licensing journey with B2B partners including agreement management, digital content distribution, design collaboration and approvals, and sales reporting and validation.Flowhaven inspires licensing teams to collaborate and leverage real-time business data to grow and scale globally. Flowhaven has offices in Espoo, Finland and Santa Monica, CA.

Read more about Flowhaven

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